Shipping Policy

The products offered can only be delivered within Türkiye. It is not possible to place orders for addresses outside this region. Products are sent to the delivery address specified by the customer during the order process.

Orders are usually delivered within 5–7 business days depending on stock availability. These times exclude weekends and public holidays. Provided that the email address on the registration form is correct, an automatic notification is sent when the products are shipped.

During the order process, the seller informs the customer of the possible delivery times for the purchased products. The shipping fee is calculated according to the delivery method. Where free shipping is not offered, this fee is paid by the customer in addition to the product price. Details of delivery times and costs are stated when ordering.

The parcel is delivered to the customer against signature and on presentation of an identity document. If the customer is not at the address, a delivery notice is left so that the parcel can be collected from the relevant branch.

Before confirming the order, the customer is informed of the delivery date determined when choosing the carrier. Deliveries are made within thirty (30) days at the latest. Otherwise, the customer may give the seller formal notice with a reasonable period and, if delivery is not made within that period, terminate the contract. In that case, the total amount paid for the products, including taxes and delivery costs, is refunded to the customer using the payment method used for the purchase. The customer has three (3) days to notify the carrier of any damage or partial loss noticed on delivery.