Refund Policy

Our return policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer a refund or exchange. To be eligible for a return, the item must be unused, in the same condition you received it and in its original packaging.

Some items are exempt from returns: perishable goods such as food, flowers, newspapers or magazines; hygiene products; hazardous materials and flammable liquids or gases. Other non-returnable items include gift cards, downloadable software products and some health and personal care items. A receipt or proof of purchase is required to complete your return.

Cases where only a partial refund may be given: items with obvious signs of use; items that are not in their original condition or are damaged or missing parts for reasons not due to our error; items returned more than 30 days after delivery.

Once your return is received and inspected, we will send you an email to let you know that we have received the item and whether your refund has been approved. If approved, your refund will be processed and applied to your credit card or original payment method within a certain period.

If you haven't received a refund yet, first check your bank account, then contact your credit card company and your bank; it may take some time before the refund is officially posted. If you have done all of this and still have not received your refund, please contact us at info@shopiyzi.com.

To return your product, you should submit a request to info@shopiyzi.com. You are responsible for paying your own shipping costs for returning the item; shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it. Depending on where you live, the time it takes for an exchanged product to reach you may vary.

If the item was marked as a gift when purchased and shipped directly to you, you will receive gift credit for the value of your return. If the item was not marked as a gift, the refund is made to the person who purchased it.